Refund Policy

Last updated: [24-08-2023]

Thank you for using MotuCab’s services. We want to ensure your satisfaction with every ride you book through our platform. This Refund Policy outlines the terms and conditions under which refunds will be processed for our services.

1. Cancellation and Refund Eligibility:

1.1. Ride Cancellations: If you cancel a booked ride prior to the designated pick-up time, you may be eligible for a refund. The refund amount will be subject to our cancellation policy.

2. Refund Process:

2.1. Refund Requests: To request a refund, please contact our customer support team at [customer support email or phone number]. Provide relevant details, including your booking ID and reason for cancellation.

2.2. Refund Approval: Refunds are subject to review and approval. We will assess your request and respond within [number] business days.

2.3. Refund Amount: The refund amount will be determined based on our cancellation policy and any applicable fees or charges.

3. Cancellation Charges:

3.1. Booking Fees: Booking fees and service charges may be non-refundable.

3.2. Waiting Time Charges: If you’ve requested a driver to wait for an extended period and incur waiting time charges, these charges are non-refundable.

4. Payment Method:

4.1. Original Payment Method: Refunds will generally be processed to the original payment method used for the booking.

4.2. Processing Time: Refunds may take [number] business days to appear in your account, depending on your bank or payment provider.

5. Modifications:

5.1. Right to Modify: MotuCab reserves the right to modify or update this Refund Policy at any time. Changes will be effective upon posting to our website.

For any further clarification or assistance regarding our Refund Policy, please reach out to our customer support team.